What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All of my data from the last two months has been deleted or missing.

    Asked by sunsetloungeatl on March 01, 2011 at 04:48 PM

    Please update me on the status of the maintenance issues surrounding Jotform all of my submissions from the last two months are missing and I need that info....

    Please email me at bigg_mel@hotmail.co

    http://sunsetloungeatl.com/rsvp.php

    Can we recover this information as soon as possible, please.....

    Thanks for your help....

    Mel Simms

    Page URL:
    http://sunsetloungeatl.com/rsvp.php

  • Profile Image

    Answered by elitehipster on March 01, 2011 at 05:08 PM

    add another notification to have your form submissions sent to an email, so you can have backup for yourself.  thats what i do.... just in case.... good thing 

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    JotForm Support

    Answered by mliz on March 01, 2011 at 06:00 PM

    We are having some problems with the database.
    We switched the database to a replica that runs a few hours older version of
    the database. So, you might be missing some recent data.
    It will be restored once the issue is resolved.
    as of the moment were are working to ensure that all forms are working.
    Once the traffic goes back to normal we will start on loading missing data.



    Thank you for your patience as we work on fixing the problem