All of my data from the last two months has been deleted or missing.

  • Profile Image
    Asked on March 01, 2011 at 04:48 PM

    Please update me on the status of the maintenance issues surrounding Jotform all of my submissions from the last two months are missing and I need that info....

    Please email me at

    Can we recover this information as soon as possible, please.....

    Thanks for your help....

    Mel Simms

  • Profile Image
    Answered on March 01, 2011 at 05:08 PM

    add another notification to have your form submissions sent to an email, so you can have backup for yourself.  thats what i do.... just in case.... good thing 

  • Profile Image
    Answered on March 01, 2011 at 06:00 PM

    We are having some problems with the database.
    We switched the database to a replica that runs a few hours older version of
    the database. So, you might be missing some recent data.
    It will be restored once the issue is resolved.
    as of the moment were are working to ensure that all forms are working.
    Once the traffic goes back to normal we will start on loading missing data.

    Thank you for your patience as we work on fixing the problem