Where has my total number of submissions gone?

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    Asked on March 01, 2011 at 04:48 PM

    While trying to export a CSV, a maintenance page popped up. After refreshing, much of our data (submissions) is no longer there. For each form we've created there has been data lost. Please advise ASAP!

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    Answered on March 02, 2011 at 08:27 AM

    Hi there,

    We were experiencing some database issues yesterday and needed to switch to a back up.  That backup runs a few hours behind the production database.  This is a temporary problem and should be resolved shortly, but don't worry, all of your data is safe.  We are currently synchronising the databases so you should either already have your submissions back, or else very soon.  Apologies for the interuption.