What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where has my total number of submissions gone?

    Asked by quijotedon on March 01, 2011 at 04:48 PM

    While trying to export a CSV, a maintenance page popped up. After refreshing, much of our data (submissions) is no longer there. For each form we've created there has been data lost. Please advise ASAP!

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    Answered by DanielGriffin on March 02, 2011 at 08:27 AM

    Hi there,

    We were experiencing some database issues yesterday and needed to switch to a back up.  That backup runs a few hours behind the production database.  This is a temporary problem and should be resolved shortly, but don't worry, all of your data is safe.  We are currently synchronising the databases so you should either already have your submissions back, or else very soon.  Apologies for the interuption.