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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [My Forms 3] There seems to be a problem with the account details that are displayed

    Asked by guest_23401120666038 on December 06, 2012 at 04:49 AM

    There seems to be a problem with the account details that are displayed when you click on the head in the top right corner. The SSL submission count is cut off at the bottom. I see the bar, but not the count below it. In FireFox(17) this happens on the MyForms page, but not any of the support pages. With IE8, it happens in all cases that I tried.

     

     



    This is a re-post of a comment on A New Look for MY FORMS page!

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    JotForm Support

    Answered by Welvin on December 06, 2012 at 05:00 AM

    Hi,

    All works fine on my end tho I am only using Browserstack but I think there's no difference with it;

    Firefox 17 in Windows XP;

    Firefox 17 in Windows 7;

    Please try clearing your page cache or try viewing your my forms page with add-on disabled (Safe Mode). See if it makes difference.

    Thanks

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    JotForm Support

    Answered by liyam on December 06, 2012 at 08:39 AM

    It may also have something to do with your screen resolution.  Can you share with us the dimensions of what you have with you?

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    Answered by mtlscouts_committee on December 06, 2012 at 09:50 AM

    My work PC (Win 7) is running at 1920x1080.  Remember that in FF, it looks fine if I start on any of the support pages.  The only problem is from the myForms page.  IE8 on the same PC has the problem on myForms AND on the support pages.  Also have the exact smae problem on home PC (1024x786).  That's 2 different browsers on 2 different machines. 

    B.T.W. I tried disabling all plugins (in FF), and it made not difference,

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    JotForm Support

    Answered by Welvin on December 06, 2012 at 11:54 AM

    Hi,

    Have you tried my suggestion above to clear your page cache and cookies? 

    With regards to IE8, can you please turn off the compatability view; CLICK HERE! see if it helps.

    Thanks

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    Answered by mtlscouts_committee on December 06, 2012 at 01:05 PM

    I tried clearing my FF cache, history, etc.  It made no difference.  I also trie IE with compaibility mode disabled for the site.  no difference.

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    JotForm Support

    Answered by liyam on December 06, 2012 at 02:13 PM

    Can you provide us a screenshot on how it appears on your screen?  This way, we might be able to find how it happens on your browser even with the 1024x786 resolution. 

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    Answered by mtlscouts_committee on December 06, 2012 at 02:23 PM

    Here's a capture using FF 17.

    Problem with display of SSL Count

     

     

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    JotForm Support

    Answered by Mike_T on December 06, 2012 at 04:01 PM

    I have noticed that your theme is changed. Doest it make any difference if you change the theme and then re-log into your account?

    Thank you very much for your cooperation in this matter.

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    Answered by mtlscouts_committee on December 06, 2012 at 05:04 PM

    Actually, I am on the default theme.  Noetheless, I changed the theme to Black, logged out and back in, but no change.  Same problem.  Changed back to default, and still same problem.

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    JotForm Support

    Answered by Deygus on December 06, 2012 at 05:49 PM

    Have you done anything do adjust your text sizes in your browsers? That can also have a major effect on this causing it to appear as a bug when it's really not. 

    If you press Control and + or - you can adjust your browser text size as well as the overall size of the page making it bigger or smaller. If you are using a laptop alot of times this can happen out of nowhere due to the synaptics touchpad (laptop's touchmouse in the middle below the keyboard) being accidently touched wrong by bumping its side and swiping with your palm moving while you are typing. It can cause strange things to happen such as stuff getting cut off, the entire page being bolded, everything being oddly spaced, lines allover the screen randomly, and more.

    If this happens just leftclick to escape it. But then you will still have to readjust the size back to normal so that you can fix it.

     

    Normal Screen:

     

    Adjusted Screen: (example of what can happen)

     

     

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    JotForm Support

    Answered by NeilVicente on December 06, 2012 at 06:00 PM

    @mtlscouts_committee

    I was able to recreate the problem on my end when I logged in to your account. The culprit is your username which is, to be honest, a little too long.

    With that said, I have forwarded a report ticket to our developers so this problem can be rectified.

    We'll inform you as soon as it is fixed. Thanks!

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    Answered by mtlscouts_committee on December 06, 2012 at 06:04 PM

    Excellent!