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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do not receive emails

    Asked by Brdc on December 06, 2012 at 05:09 AM

    Hi,

    when someone is filling out the form I have online, I do not receive an email.

    I tried with 2 notifications to two different emailaddresses, but none of them received anything.

    It all worked before, but since a week or two it stopped working.

    Thank you for the reply.

    Regards

    Bram

    Page URL:
    http://bartvanoverbeke.be/contacteer-ons.html

  • Profile Image

    Answered by Brdc on December 06, 2012 at 05:19 AM

    I do receive the Test emails though.

  • Profile Image
    JotForm Support

    Answered by Welvin on December 06, 2012 at 05:20 AM

    Hi Bram,

    Please try using noreply@jotform.com as your form "Sender Email";

    After doing this solution, please try doing a live test submision. See if you still can't received your form notifications.

    Thanks

  • Profile Image

    Answered by Brdc on December 06, 2012 at 07:58 AM

    This works.  Thx.

    How come it does not work, when I put "E-mail" in there?  It used to work.

  • Profile Image
    JotForm Support

    Answered by liyam on December 06, 2012 at 08:22 AM

    Hello Brdc.  It's possible that your service provider are blocking off emails or sending the emails to your spam folder when notifications are coming from any of these IP addresses:

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    So if you prefer using the old settings where you have your "E-mail" field as sender, please do contact your email service provider and have the following IP addresses above whitelisted.

    If you have further questions or if you need further clarifications, please do let us know.

    Thanks.