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    I do not receive emails

    Asked by Brdc on December 06, 2012 at 05:09 AM


    when someone is filling out the form I have online, I do not receive an email.

    I tried with 2 notifications to two different emailaddresses, but none of them received anything.

    It all worked before, but since a week or two it stopped working.

    Thank you for the reply.



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    Answered by Brdc on December 06, 2012 at 05:19 AM

    I do receive the Test emails though.

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    JotForm Support

    Answered by Welvin on December 06, 2012 at 05:20 AM

    Hi Bram,

    Please try using noreply@jotform.com as your form "Sender Email";

    After doing this solution, please try doing a live test submision. See if you still can't received your form notifications.


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    Answered by Brdc on December 06, 2012 at 07:58 AM

    This works.  Thx.

    How come it does not work, when I put "E-mail" in there?  It used to work.

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    JotForm Support

    Answered by liyam on December 06, 2012 at 08:22 AM

    Hello Brdc.  It's possible that your service provider are blocking off emails or sending the emails to your spam folder when notifications are coming from any of these IP addresses:

    So if you prefer using the old settings where you have your "E-mail" field as sender, please do contact your email service provider and have the following IP addresses above whitelisted.

    If you have further questions or if you need further clarifications, please do let us know.