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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform won't submit

    Asked by ibroSecretariat on December 06, 2012 at 07:43 AM

    I created a new form and tested it by submitting it. It succeeded once, but now refuses to submit. Chrome and Firefox both time out.

    Page URL:
    http://form.jotformeu.com/form/23403136163342

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    JotForm Support

    Answered by mliz on December 06, 2012 at 08:24 AM

    Hi,

    I just tested the form right now and the submission went through without any errors, can you please try again and let us know if the issue is still happening.

    Thanks!

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    Answered by ibroSecretariat on December 06, 2012 at 08:27 AM

    No luck. Still doing the same thing. Chrome turns very slowly and times out.

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    JotForm Support

    Answered by EduardoMendez on December 06, 2012 at 08:53 AM

    Hi there, 

    Can you please try the following URL and let us know if that is still an issue?

    http://www.jotform.com/form/23403136163342

    I have submitted a test and was not able to reproduce the issue.

    Please let us know the results!

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    Answered by ibroSecretariat on December 06, 2012 at 09:03 AM

    I get invalid form url. This form is not available for this domain.

    http://www.jotformeu.com/form/23403136163342

     

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    JotForm Support

    Answered by liyam on December 06, 2012 at 09:15 AM

    Hello ibroSecretariat.  The link you posted actually works. 

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    Answered by ibroSecretariat on December 06, 2012 at 09:43 AM

    yes, that link works. The form appears, but will not submit. The error message I posted appeared when I used your link http://www.jotform.com/form/23403136163342

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    JotForm Support

    Answered by liyam on December 06, 2012 at 09:52 AM

    Thank you for your update, ibroSecretariat.  I just tested your form and I was able to make a submission.  Can you scroll up on your form and see to it if there are some fields that has been forgotten to be filled up?

    Also, can you share with us the browser and version that you're using?

    Thanks.

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    Answered by ibroSecretariat on December 06, 2012 at 10:58 AM

    Version 23.0.1271.95 m

    Is it problematic if unrequired fields are left empty? Just tried it again filling in all the fields. Same problem of timing out.

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    JotForm Support

    Answered by Welvin on December 06, 2012 at 01:11 PM

    @ibroSecretariat,

    I just tested your form and I also can't replicate your issue, all works fine when hitting submit button. 

    Please consider this few things;

    1. Please check your firewall settings, please try turning it off and do submit a test data again.

    2. Check your internet connection speed, reset your connection if possible.

    3. Start Google Chrome in SAFE MODE (Add-ons disabled).

    4. Clear your google chrome browser data;

     

    Thanks and please let us know for results.

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    Answered by ibroSecretariat on December 07, 2012 at 04:21 AM

    The situation has cleared itself up. Thanks for your help.