What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Medical intake form

    Asked by kimberlyrousseau on May 08, 2010 at 11:47 AM
    Greetings,

    I want to collect patient information on a health history form for my practice. Is the security of jotform adequate for this purpose?

    Thanks!
    security
  • Profile Image

    Answered by loradrien on May 08, 2010 at 08:22 PM
    I do not know the laws of your country on this issue. But forms of "jotform" can be used encrypted. Read this FAQ: Do you support Secure Forms? Yes, you can now have your forms and form submissions transmitted securely with a 256 High-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection.
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    JotForm Founder

    Answered by aytekin on May 10, 2010 at 03:48 AM
    Here is the steps we recommend if you carry highly sensitive data on your forms:

    Step 1: Use "https" instead of "http" in your forms. Such as:
    https://www.jotform.com/form/form-id-here

    Step 2: Log into jotform.com with https on the browser when you need
    to access reports:
    https://www.jotform.com/

    Step 3: Disable emails on form. On your notification email enter "none" to the recipient address to do that. Since emails are not sent encrypted over the Internet. Only use the secure https://www.jotform.com site to view/download your reports.

    Step 4: After downloading the recent submissions, delete the old submissions on Reports. Do not keep them in your account. Our database is not encrypted.


  • Profile Image

    Answered by Daniel Kepler  on May 03, 2015 at 06:02 PM

    I would advise against using it if you need to be HIPAA compliant, since https is just one of dozens of requirements stated by HIPAA, see here for more details: http://www.hhs.gov/ocr/privacy/hipaa/understanding/summary/

    There are other tools that are specific for dealing with private patient information like IntakeQ, Cake Intake, etc.  

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    JotForm Support

    Answered by Charlie on May 03, 2015 at 11:40 PM

    Hi Daniel,

    Thanks for your input, we'll take note of it. I would also like to advise that you open your own thread as this one is quite old, and so that we can better assist you with your concern. You can open a new thread using this link: http://www.jotform.com/contact/.

    Thank you.