What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lost jotForm :(

    Asked by GrandBB on March 01, 2011 at 04:56 PM

    Hello.

    I lost my saved jotform, all day I sat on it and everything was deleted by a fault that occurred on your website and probably przywróciliście database and I lost all the work. Can recover it somehow? I could not catch the screen as it happened. But the guilt is on the side of your site. For me to regain my form?

    Sincerely,
    Andrew

  • Profile Image

    Answered by cnyashi on March 01, 2011 at 05:08 PM

    I too lost everything from Feb 27 on. Is there a way to recover this info, as there were several entries that I now have no record of. Please advise.

     

    Tom Sherman

  • Profile Image
    JotForm Support

    Answered by mliz on March 02, 2011 at 07:26 AM

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data

     

    You can also find the latest status on this problem posted in the JotForm blog
    http://www.jotform.com/blog/

    UPDATE:  All missing data should be restored now.

    We are still slower than usual since we have not completed the transition to the new database server. I'll post more updates when they are complete.