Request to cancel subscription and refund the payment.

I canceled my account earlier this week since the event I am using the form for has come to a close, BUT I just received a receipt for a new month payment. 

Please return this money to my account and close my account completely on your end.  Since it is a deleted account, I can not log on to do anything else to end these payments myself.

I'm interested in using your service again in the future, but if this is not resolved soon, I will research another form site that can support my organization's needs as well as take a phone call to resolve simple issues like these.

The number you have on this receipt isn't even legitimate.  That's a scary sign.

 

Thank you.

  

 

We apologize for the inconvenience.

I have now cancelled your active subscription and refunded your recent payment. 

Let us know if you have any questions or if you need further assistance. 

Thank you for addressing this so quickly.
Best,
Stacy
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