Conditional logic for skip/hide pages does not work correctly

  • Profile Image
    Asked on August 06, 2018 at 09:23 PM

    I am having trouble with the conditional logic for my "division" field. Each selected division is set to go to one "time" page and one only. The "Junior C, B and A" work as does the "Heartland". The others do not hid the pages they are set to hide. If you take a look at my conditional logic and click on the divisions you will see what I mean.

    Thank you,


  • Profile Image
    Answered on August 07, 2018 at 01:31 AM

    I have cloned your Jotform to my account and checking it. Please allow me some time to look into it and get back to you with relevant information. 

    Thank you for your patience. 

  • Profile Image
    Answered on August 08, 2018 at 10:05 PM

    Sorry for the delay in responding back and thank you for your patience. I have checked the conditions set on the form and they seem to be set correctly. However, since the conditions are set separately based on the options selected for the field Division, the first condition is overriding the other conditions and skipping them. For example, if the Division is selected with Heartland Open, the condition is checking for Masters 1 and the other conditions are skipped because it has the same rule set. This is causing the pages not to hide correctly.


    Instead, we can set the condition focusing the page to be hidden to avoid multiple conditions as shown below.


    So, if any of the option is selected from the division field, the hide page should work since there are no multiple conditions.

    Please see the cloned version of your Jotform with the conditions. You may check the conditions and set accordingly on your form or you may clone the form to your account and make necessary changes. Please note I have removed the required option for some of the fields in the first page for convenience and testing purposes.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    Answered on August 08, 2018 at 10:51 PM

    It works perfectly, and I now understand what to do in the future.

    Great job! Thanks.