Unable to sign in to website from log In site

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    ahey
    Asked on August 06, 2018 at 10:35 PM

    Hi,

    I have managed to log in due to saving password on my mac but my colleagues who manually put their details are not able to gain access.. 


    Can you help please?

    Thanks,

    Darren 

  • Profile Image
    Kiran
    Answered on August 07, 2018 at 03:14 AM

    Is there any error message displayed when trying to logging in to the account? If it is displaying incorrect password, they may be using incorrect password. You may try resetting the password from the login screen so that the reset link shall be sent to the account registered email address.

    1533626019forgotpassword.png

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.