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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HELP! The Client Pays and I do not get the application they filled out!

    Asked by nytower on December 06, 2012 at 09:33 AM

    More and more often I been having problems with payments. I have my client fill out a renters application with a $50 fee and when they pay and the payment is completed I do not get the application in my email.

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    JotForm Support

    Answered by Deygus on December 06, 2012 at 11:24 AM

    I am truely sorry about this problem that you are experiencing however, it is most likely because your customer did not complete the application all the way through including going to the payment gateway to send you a payment. This counts as a submission but is label Incomplete and are marked as Pending. Please read more about this here http://www.jotform.com/help/135-How-to-View-Pending-Submissions.

    Basically you will have to manually go into your Incomplete Submissions and click on Complete Submission which will send a request to the customer for them to complete the submission and pay for it.