AH! Old forms

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    amyhchan
    Asked on March 01, 2011 at 05:07 PM

    All the jotforms have reverted back to OLD ones...all the edits I've made are gone.

    Please help! thanks, amy

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    liyam
    Answered on March 03, 2011 at 12:46 AM

    Hello,

    We apologize for this.  We had to run on a back-up database in which its records were quite outdated due to the event that had happened yesterday with our database.

    The updated database is now already up again and all your records should be when it was updated.

    Sorry for the inconvenience and thank you for your patience.

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    amyhchan
    Answered on March 03, 2011 at 08:44 AM

    Thank you!

    Also, we will be upgrading today...89 of 100 submissions! Can you ensure we do not lose those? What is the best process for expediting the upgrade?

    Lastly, if the submissions are not accessible by 5ET today, can you manually send me the data pull for just 2 of the forms?

    thanks again! amy

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    abajan
    Answered on March 06, 2011 at 05:08 PM

    Amy, everything should be back up and running normally now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems

    Thanks for hanging in there with us! :)