What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    AH! Old forms

    Asked by amyhchan on March 01, 2011 at 05:07 PM

    All the jotforms have reverted back to OLD ones...all the edits I've made are gone.

    Please help! thanks, amy

  • Profile Image
    JotForm Support

    Answered by liyam on March 03, 2011 at 12:46 AM

    Hello,

    We apologize for this.  We had to run on a back-up database in which its records were quite outdated due to the event that had happened yesterday with our database.

    The updated database is now already up again and all your records should be when it was updated.

    Sorry for the inconvenience and thank you for your patience.

  • Profile Image

    Answered by amyhchan on March 03, 2011 at 08:44 AM

    Thank you!

    Also, we will be upgrading today...89 of 100 submissions! Can you ensure we do not lose those? What is the best process for expediting the upgrade?

    Lastly, if the submissions are not accessible by 5ET today, can you manually send me the data pull for just 2 of the forms?

    thanks again! amy

  • Profile Image
    JotForm Support

    Answered by abajan on March 06, 2011 at 05:08 PM

    Amy, everything should be back up and running normally now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems

    Thanks for hanging in there with us! :)