I complete my form and I click the send button but compare everytime "please wait"

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    brainmatching
    Asked on August 07, 2018 at 09:50 AM

    hello, I complete my form and I click the send button but compare everytime "please wait" and don't send the file to my email.

    (https://form.jotformeu.com/80967559292372)

     

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    Victoria_K
    Answered on August 07, 2018 at 11:30 AM

    Hello,

    I have tested your form and it was submitted without issues on my side:

    1533655769screenshotu94rj.png

    Is your form embedded? If yes, could you share the web page URL, so we could test it too?

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    brainmatching
    Answered on August 07, 2018 at 12:06 PM

    Thank you very much Victoria, I received your submission, but I can't send from my computer.

    I have 4 forms and in the first 2 the send button is ok; in the second 2 I don't.

    I have problems with the first two in the attachment file; it's strange that the code of "GDBP - Job inquiry" and "GDBP - Client inquiry China" it's the same :

    [embed]https://form.jotformeu.com/form/80967559292372[/embed]

    1533657956Schermata 2018-08-07 alle 18.0

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    Victoria_K
    Answered on August 07, 2018 at 12:35 PM

    As far as I understand, your forms are embedded on the web page and you can not submit them there. 

    Or you are not able to submit the forms using their direct URLs?

    Can you please provide us the link to your web page if my first assumption is correct?

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    brainmatching
    Answered on August 08, 2018 at 01:11 AM
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    daisy
    Answered on August 08, 2018 at 05:03 AM

    I tried to submit your forms. The forms are successfully submitted: 

    1)http://35.156.152.108/china-contract/

    2)http://35.156.152.108/work-with-us/


    1533718308Screen Shot 2018-08-08 at 11.3

    1533718337Screen Shot 2018-08-08 at 11.3

    Your notification email recipient is "paoloferigo@gmail.com".I checked this email address if in bounce list. However, it is not in bounce list. Also, I checked the mail logs of "paoloferigo@gmail.com" and the submissions of form IDs "80967559292372" and "82183775795372" seem to be successfully sent.

    1533718769Screen Shot 2018-08-08 at 11.3

    1533718790Screen Shot 2018-08-08 at 11.3

    The problem may be caused by your Network problems.

    Feel free to ask more questions if you need to.