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brainmatchingAsked on August 7, 2018 at 9:50 AM
hello, I complete my form and I click the send button but compare everytime "please wait" and don't send the file to my email.
(https://form.jotformeu.com/80967559292372)
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Victoria_KReplied on August 7, 2018 at 11:30 AM
Hello,
I have tested your form and it was submitted without issues on my side:
Is your form embedded? If yes, could you share the web page URL, so we could test it too?
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brainmatchingReplied on August 7, 2018 at 12:06 PM
Thank you very much Victoria, I received your submission, but I can't send from my computer.
I have 4 forms and in the first 2 the send button is ok; in the second 2 I don't.
I have problems with the first two in the attachment file; it's strange that the code of "GDBP - Job inquiry" and "GDBP - Client inquiry China" it's the same :
[embed]https://form.jotformeu.com/form/80967559292372[/embed]
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Victoria_KReplied on August 7, 2018 at 12:35 PM
As far as I understand, your forms are embedded on the web page and you can not submit them there.
Or you are not able to submit the forms using their direct URLs?
Can you please provide us the link to your web page if my first assumption is correct?
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brainmatchingReplied on August 8, 2018 at 1:11 AM
these pages are correct:
http://35.156.152.108/italy-contract/
http://35.156.152.108/italian-fees/
these pages don't send the form:
http://35.156.152.108/china-contract/
http://35.156.152.108/work-with-us/
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daisy JotForm UI DeveloperReplied on August 8, 2018 at 5:03 AM
I tried to submit your forms. The forms are successfully submitted:
1)http://35.156.152.108/china-contract/
2)http://35.156.152.108/work-with-us/
Your notification email recipient is "paoloferigo@gmail.com".I checked this email address if in bounce list. However, it is not in bounce list. Also, I checked the mail logs of "paoloferigo@gmail.com" and the submissions of form IDs "80967559292372" and "82183775795372" seem to be successfully sent.
The problem may be caused by your Network problems.
Feel free to ask more questions if you need to.