Unable to share forms with a user.

  • piws
    Asked on August 7, 2018 at 11:27 AM

    hi - it asks me which forms I want to allocated, but it doesn't seem to allow me to select - help?

  • John_Benson
    Replied on August 7, 2018 at 12:42 PM

    You can find the form URL by following this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    After that, share the form URL to the user.

    If you're referring to a different issue, please provide more details so we can assist you properly.

  • piws
    Replied on August 8, 2018 at 11:53 AM

    Hi John

    The problem is that within my account I have another account called 'foodfest' which needs to be deleted as have all files re-filed in correct locations above.  My problem is that when I try and give the client Sioned@angleseyshow.org.uk access to the file Anglesey Show, the system won't allow - help!1533743513ongoing problem Screenshot 10

  • piws
    Replied on August 8, 2018 at 11:57 AM

    When I go 1533743735Capture Screenshot 10

    1533743813Capture Screenshot 21

  • piws
    Replied on August 8, 2018 at 12:01 PM

    When I get into select files for the user:

    1. is the list of files saved in file no 2, no selecting available

    2. Anglesey Show, selection allows me to change the direction of the arrow

    3. No access to selecting in this column1533744064Capture Screenshot 10

  • piws
    Replied on August 8, 2018 at 12:01 PM

    Please help as i urgently need to share these forms with this client.  Thanks.  Davina

  • David JotForm Support Manager
    Replied on August 8, 2018 at 1:06 PM

    First, there is a redundancy, since you are sharing the forms with you:

    1533747333thesame Screenshot 10

    You can remove you from auto-sharing: https://www.jotform.com/myaccount/users 

    1533747519remove Screenshot 21

    On regards of sharing all forms located in your "Anglesey Show" folder, we have now shared them with that user:

    1533747906share Screenshot 32

    Result:

    1533747882share Screenshot 43

    Let us know if you have more questions.