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Taiwana HawkinsAsked on August 7, 2018 at 12:03 PM
Good morning,
When I try to login it says login failed suspended. What is that and why would I be suspended? How do we resolve this issue?
Thank you,
Taiwana
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Bitia JotForm SupportReplied on August 7, 2018 at 12:14 PM
Upon review of your account I found form: https://www.jotform.com/81815959384169 is requesting Credit card information on plain text fields.
https://www.screencast.com/t/YxUfXKdruKf
Please be aware that this is not allowed, according to our Terms of Use
We offer options in order to gather payments without any violation, I recommend you to check our: Payment Forms in order to learn more about them and choose the one that fits your needs.
I have deleted the delictive fields and reactivated your account.
Thank you.
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TAIWANA73Replied on August 7, 2018 at 12:43 PMThank you, I didn't realize I was doing anything incorrectly. I will look
it over.
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Bitia JotForm SupportReplied on August 7, 2018 at 12:48 PM
You're welcome, it is our pleasure to inform our customers, to create their forms following our: Terms of Use
Thank you.