Unable to login

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    Taiwana Hawkins 
    Asked on August 07, 2018 at 12:03 PM

    Good morning,


    When I try to login it says login failed suspended. What is that and why would I be suspended? How do we resolve this issue?


    Thank you,

    Taiwana

  • Profile Image
    BitiaP
    Answered on August 07, 2018 at 12:14 PM

    Upon review of your account I found form: https://www.jotform.com/81815959384169 is requesting Credit card information on plain text fields.

    https://www.screencast.com/t/YxUfXKdruKf 

    Please be aware that this is not allowed, according to our Terms of Use

    We offer options in order to gather payments without any violation, I recommend you to check our: Payment Forms in order to learn more about them and choose the one that fits your needs.

    I have deleted the delictive fields and reactivated your account.

    Thank you.

  • Profile Image
    TAIWANA73
    Answered on August 07, 2018 at 12:43 PM
    Thank you, I didn't realize I was doing anything incorrectly. I will look
    it over.
    ...
  • Profile Image
    BitiaP
    Answered on August 07, 2018 at 12:48 PM

    You're welcome, it is our pleasure to inform our customers, to create their forms following our: Terms of Use

    Thank you.