Unable to login

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    Taiwana Hawkins 
    Asked on August 07, 2018 at 12:03 PM

    Good morning,

    When I try to login it says login failed suspended. What is that and why would I be suspended? How do we resolve this issue?

    Thank you,


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    Answered on August 07, 2018 at 12:14 PM

    Upon review of your account I found form: https://www.jotform.com/81815959384169 is requesting Credit card information on plain text fields.


    Please be aware that this is not allowed, according to our Terms of Use

    We offer options in order to gather payments without any violation, I recommend you to check our: Payment Forms in order to learn more about them and choose the one that fits your needs.

    I have deleted the delictive fields and reactivated your account.

    Thank you.

  • Profile Image
    Answered on August 07, 2018 at 12:43 PM
    Thank you, I didn't realize I was doing anything incorrectly. I will look
    it over.
  • Profile Image
    Answered on August 07, 2018 at 12:48 PM

    You're welcome, it is our pleasure to inform our customers, to create their forms following our: Terms of Use

    Thank you.