What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email notices not being received

    Asked by AngelMessenger on December 06, 2012 at 11:50 AM

    Sometime over the last two weeks, something has happened where I am no longer receiving copies of the forms being filled out to my inbox.  There are two forms that I really need to be receiving right now ... The Pictures for Roger form and the Astrology form for Colleen.  Both forms should be going to two email addresses each, but they are not going anywhere. 

    Actually, it does go to the email this account is registered under, but it used to go to the email address I had assigned under "email alerts" as well.  I need them to go to the other email address and not the one I log in with.

    I also tried to forward the forms to myself from here, but I guess you can only forward two forms a day?  Please help!

    Thank you.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on December 06, 2012 at 01:51 PM

    Hi there, 

    I have checked your forms and also the e-mail addresses that they should forward to.

    Two of the addresses were on our bounce list.  I have since removed them and would suggest following the instructions on this guide in order to avoind this in the future:

    http://jotpoll.com/answers/143967-Please-whitelist-our-Jotmails-ip-addresses-or-ask-your-email-servic?updatemessage=10732640770

    Can you please clarify what you ment by forwarding forms?

    I'll be glad to assist you further!