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pattpacAsked on August 7, 2018 at 1:14 PM
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BJoannaReplied on August 7, 2018 at 1:45 PM
Your users did not receive an Autoresponder Email because your form is encrypted. This feature will not work with encrypted forms.
Some of the features that are not available for Encrypted Forms are:
1. PDF Downloads.
2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).
3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).
All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.
More about encrypted forms, you can find inside of this guide: