I have received an encrypted email

  • pattpac
    Asked on August 7, 2018 at 1:14 PM

    and lastly I think I have a security issue. I received an email that said I have a pending order, but the email address looks like this, any ideas?:

    Khfmd9SfLSeSM3FS922esopq+VePAncZZ2zrEtKRJNuyQ7VJFJP/AjbzDf1qW50O8jIJ7Dcc9wdchARJC6GFPSRrtCK4PdmoC+8lOR2VsCKfZajyHvuCUFg7uGAb5+9peW/I0X9Xn/lH9OdjVWgJmZi4CUD1rruk41WH8234BONqQceFZUBq9L5bo0bZW9+fDZ9XavGiz55n8lPtnO6zDaJTRh1Dq5CxaJBS3oWLRBLJiWg/dd2+peziSptcIHbaHZ/Y1pwaRrXfRyVuRWWC5j9SzZ/L1YFsa1AQyicI1TwrjSfbSvW4fArYSRfQHY+MnjjVelTofNdfnZxAqmb7IA== HlzF/EtxL4CSufiTEkURj7UsN09ioH9n4TVzO4+CUD08aVwHNQeNZzgnzGAmYPxc9GVZZ221foH4ofB7KH4ZL3554r2HVYI0bDV3svS/HuCdYzYW/z2RqBYwc13LkKxgObAygwm2bpQCJx5uGxCJM20vsi1dqPbq8VfMzxc3Px6NAp6hSIem1TzbOKs3Brvq8B0JF+srK2S45xt1zzorNZ+QZEIq+IwYFyY2sjpz/oSynT0CshXH7aQI+idz2/lMH9zf0NNQnFpY4SzNdZpqhCQgqlRfUYoUNBhZyiElGIg6IDQaJ/EH+i9bFArF2Dd39CxB1l/cJiHHCXBfaw75Nw== L8/d7jaSWkIblF7JGsUL4MlBOtamDC+Z9ieGGG8dwBUoLgytBFBKqvSbomNWuDWvZM8MDVJykVGu5IFR4hQ6BEU79PXF

     

  • Richie JotForm Support
    Replied on August 7, 2018 at 1:42 PM

    I have checked your form and it seems you may have enabled encryption in your form.

    I have received an encrypted email Image 1 Screenshot 20

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    You need to upload your encrypted key to view your email submissions. You can also view your submissions in your submission panel.

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Hope this information helps.

    Please let us know if you have further questions.

    Thank you.