Autoresponder>>Advanced settings>>Send email Later: when does it get sent?

  • Boucanier
    Asked on August 7, 2018 at 4:00 PM

    When I set a time for my autoresponder, is the time selected from the begining of the campaign or from the previous autoredponder?

    Patrick

  • Richie JotForm Support
    Replied on August 7, 2018 at 4:23 PM

    I'm not sure I understood your question correctly. Are you referring to the submission time? Or the date time element?

    May we know the form in question?

    We will wait for you reply.

    Thank you.

  • Boucanier
    Replied on August 7, 2018 at 4:29 PM

    I set up a campaign

    Run AR1 immediately

    Run AR2 2 days later

    Run AR3 7 days later. Does that mean the AR3 runs 7 days after AR2 or 7 days after AR1?

    Patrick

  • Richie JotForm Support
    Replied on August 7, 2018 at 4:59 PM

    The auotresponder email would be sent counting from the day the user submitted the form.

    Example, user submitted the form on Monday, then AR2 will be sent two days after.

    Do note also that  any scheduled emails will checked and sent hourly.

    Hope this information helps.

    Thank you.

  • Boucanier
    Replied on August 7, 2018 at 5:54 PM

     When is AR3 sent? 7 days from AR2 or 7 days from the day the user submitted the form??

    Please answer clearly!

    Patrick

  • David JotForm Support Manager
    Replied on August 7, 2018 at 9:08 PM

    The "Send email later" feature sends it X amount of days after the submission date, not based on the date another autoresponder is sent.

    Let us know if you have more questions.

  • Boucanier
    Replied on August 7, 2018 at 9:10 PM

    Thank you for clarifying.

    Patrick