How to redirect the user to my Thank You page after someone has made a payment on paypal?

  • Profile Image
    Asked on August 08, 2018 at 04:40 AM

    Upon completion of form and payment, we are supposed to click "Return to Merchant". However, the button was in grey and didn't jump to thank you page. 

    As a result, neither notification email nor auto-reply confirmation email could be generated. No submission record was found either.

    Please find link here:


  • Profile Image
    Answered on August 08, 2018 at 07:58 AM


    I can see that your PayPal integration is in a sandbox mode at the moment:


    Please note that submissions are not counted as payment submissions if the form is in test mode. That is why you have received the submissions as incomplete payments and emails were not sent out:


    In live mode, after completing the payment, you should be redirected back to your form, and if you have Thank You page, Paypal should redirect to your form thank you page.

    Here are the guides for more information: 



    We will gladly assist if you need more help.