We made upgrade yesterday and nothing has happened yet.

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    RanaAkabani
    Asked on August 08, 2018 at 05:07 AM

    Hello, we made upgrade yesterday and nothing has happened yet.

    please check that

    Thanks

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    BDAVID
    Answered on August 08, 2018 at 08:07 AM

    What was the payment method used? Please note that upgrades that are done via purchase order can take up to a month to reflect in your account, since a manual process of the payment is involved.

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    RanaAkabani
    Answered on August 08, 2018 at 08:20 AM

    I have payed by credit card for one year, and i received sms from my bank account informed me that the payment has been done, do you mean i have to wait about a month to work with the upgrade ???? 

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    BDAVID
    Answered on August 08, 2018 at 09:15 AM

    IF it was paid via credit card, the upgrade should reflect immediately.

    We have received a failed payment notice from Plimus, our payment processor. It indicates that the $190 transaction, from the credit card ending in 4759, has been declined.

    Please check the card details and try upgrading again: https://www.jotform.com/help/331-How-to-Upgrade-My-Account, or contact your bank for assistance.

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    Kiran
    Answered on August 08, 2018 at 11:28 AM

    We have found the payment made through your Credit card 3444 which was set to manual review by the payment processor. With the credit card number provided, we have now approved the payment and the account is now upgraded to Bronze. Please check and let us know if you need any further assistance. We will be happy to assist. 

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    RanaAkabani
    Answered on August 08, 2018 at 12:30 PM

    Great, Thank you very much