The reply function doesn't seem to be working when I try to thank members

  • Profile Image
    maraedevelopment
    Asked on August 08, 2018 at 06:58 AM

    Hello,

    The reply function doesn't seem to be working when I try to thank members for there submission of the form I created. Can you please fix this?


    Rose

  • Profile Image
    BDAVID
    Answered on August 08, 2018 at 09:34 AM

    Your notification appears to be setup correctly, you have assigned the email field in the Reply-to option:

    1533734972replyto.png

    I even cloned the form, and test it, and it works fine. When I click on "Reply":

    1533735138reply.png

    It goes to the email address that was entered in the "Email" form field:

    1533735197replyto_001.png

    Can you share a screenshot to show how it works in your end? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum