How can I refund someone who has paid twice?

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    theastromomma
    Asked on August 08, 2018 at 12:29 PM
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    Richie_P
    Answered on August 08, 2018 at 01:10 PM

    Jotform does not allow to process the refunds as they need to be issues from the payment gateway you integrated on your form, since you are using PayPal you will need to issue the refund from your PayPal account.

    Here's an article from PayPal help that may help you: https://www.paypal.com/us/selfhelp/article/How-do-I-issue-a-full-or-partial-refund-FAQ780

    Hope this information helps.

    If you have further questions,please let us know.

    Thank you.