consolidate accounts to one central managed account

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    TravelPortland
    Asked on August 08, 2018 at 12:44 PM

    Hello,

    I am the IT Directory here at Travel Portland and we have about a dozen staff members that are using Jotform and I'd like to consolidate these accounts into one centrally managed account.  I thought sub-Users was the answer, but something isn't working with that...  It looks like sub-users are defaulting to the free account and we need to be able to accept payments on all user accounts..  Can you please advise on the best way to clean this up?

    Thank you,

    JD

  • Profile Image
    Richie_P
    Answered on August 08, 2018 at 01:36 PM

    Unfortunately,we do not have a subscription plan that could consolidate all sub-accounts to be part of the subscription.

    The sub-accounts should upgrade their subscription individually to receive a higher volume of payments.

    Hope this information helps.

    If you have further questions,please let us know.

    Thank you.