Still not receiving emails

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    Asked on August 08, 2018 at 02:52 PM

    Hello, we are considering upgrading to the paid plan, but are hesitant because we still don't receive email notifications as it is set up to do so.  Will the paid plan address this or should we expect to have the same problem?

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    Answered on August 08, 2018 at 03:22 PM

    I can see the email alerts are triggered fine however they are only sent to one recipient which is The users in the Starter (FREE) plan are limited to one email recipient. Multiple recipients option is available for paid users only.

    You can refer to this article for more information How-to-Change-the-Email-Address-Used-for-Notification-Email

    Let us know if you have further questions.