What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms and log in's no longer work

    Asked by Sid Scechk on March 01, 2011 at 05:41 PM

    Hello,

    I set up forms for people on their website that no longer work and the accounts were deleted. Please advise what is going on. 

     

    Thanks

    Sid Scheck

    561.2107338

  • Profile Image
    JotForm Support

    Answered by mliz on March 02, 2011 at 07:47 AM

    There was temporary problem with the database and we had to switch
    it to an older version of it.

    You can track the progress of the issue by visiting the blog at http://www.jotform.com/blog/
    An entry was posted to keep users up to date with the latest news on the problem.


    Our database server started having problems today. So, we switched to the backup server. Unfortunately, the backup server is few hours behind. So, you might miss some data in your account. This is a temporary problem. Unless something else goes wrong, all of the data on your account will be restored by tomorrow.

    Thank you all for your patience.

    UPDATE:  All missing data should be restored now.

    We are still slower than usual since we have not completed the transition to the new database server. I'll post more updates when they are complete.