What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't my forms getting forwarded to me?

    Asked by lgr on December 06, 2012 at 07:27 PM
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    JotForm Support

    Answered by idarktech on December 06, 2012 at 07:49 PM

    Hi,

    Your email address ended up to the bounce list due to the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n=

    ot accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    I have now removed it so hopefully it should be fine now. In order to avoid this from happening again, we'd suggest to add noreply@jotform.com to your contact list (since yahoo doesn't support white listing of IP's) and change your form's sender email to noreply@jotform.com. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email your  E-mail field, just like this:

    Thanks!

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    Answered by lgr on December 06, 2012 at 07:57 PM

    Thank you for your excellent reply.