What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens when I exceed the number of submissions for my plan?

    Asked by codelessweb on December 06, 2012 at 07:32 PM

    Will there be an email prompting me to upgrade?

    Are the extra submissions captured and released when I upgrade? Or will the form stop capturing submissions altogether?


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    JotForm Support

    Answered by jonathan on December 06, 2012 at 08:45 PM


    You will be alerted via your email account when a limit (submissions, space,SSL, payment) is about to be reach within the month. You should not allow your account to exceed any limits as it will change to 'Overlimit' status on the next day (within the month). When in overlimit status -- the account will be on hold and will not be able to recieve any type of submissions.

    Hope this help. Please inform us if you have further inquiry.


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    Answered by codelessweb on December 07, 2012 at 01:23 AM

    Thank you!