What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My e-mail alerts are not working, what should I do?

    Asked by annawas on December 06, 2012 at 09:08 PM

    Hello Jotform support!

    Prior to sending you this e-mail, I made sure to check your FAQ section about this issue. I checked whether the form was set to send e-mail alerts, which it was. I also clicked on "send test email" on two of them, but I never got them. I also checked my spam folder but nothing was sent there either. This has been happening for several days now and it is seriously affecting my company's work. I manage a music blog and use your forms on four pages on the site (An e-mail subscription form, Street Team application form, music subscription form, and an advertisement subscription form). Please let me know what else I can do to fix this problem. Thank you in advance.



    Anna Wasilewska


    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on December 06, 2012 at 09:28 PM

    Hi Anna

    Currently, the "Test Email" button only works with the email address currently on record in your account, regardless of the email address or addresses set via the form. You would have to make an actual submission via the live form to know if it's sending nofitications to the address set in the form okay.

    Have you already tried submitting the forms via your site and got the same result?

    We look forward to your reply.


  • Profile Image

    Answered by annawas on December 06, 2012 at 10:30 PM
    Yes I made a submission from the website and I still did not receive an e-mail alert.
  • Profile Image
    JotForm Support

    Answered by jonathan on December 06, 2012 at 10:38 PM


    Hi, I checked your account and found out that your email account ###a_##s@ymail.com was bounce listed. I had it removed already.

    You should now get the email notification thru.