Form not capturing some fields

  • Profile Image
    johannawise
    Asked on August 09, 2018 at 12:04 PM

    My form submissions are missing first and last name. I tested the form and attached is a screenshot showing the submitted form data. Next to "Ms." should read Johanna Wise. 

  • Profile Image
    AshtonP
    Answered on August 09, 2018 at 01:31 PM

    I cloned your form and tried to submit the form, the information did populate fine under Incomplete Payment information.

    64475_incomplete_payments.PNG

    With your form, I don't see any submissions/incomplete payments today. However, the submission from 8/6 is displaying the name fine. Please clear the browser cache to see if it reoccurs.

    Let us know if the issue reoccurs.