Form not capturing some fields

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    Asked on August 09, 2018 at 12:04 PM

    My form submissions are missing first and last name. I tested the form and attached is a screenshot showing the submitted form data. Next to "Ms." should read Johanna Wise. 

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    Answered on August 09, 2018 at 01:31 PM

    I cloned your form and tried to submit the form, the information did populate fine under Incomplete Payment information.


    With your form, I don't see any submissions/incomplete payments today. However, the submission from 8/6 is displaying the name fine. Please clear the browser cache to see if it reoccurs.

    Let us know if the issue reoccurs.