What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't login

    Asked by Josh Landry on March 01, 2011 at 05:50 PM

    I create a paid account


    Username: pfaavisart


    I have the confirmation email and order forms sohwing proof. Now I cannot login. Message says there is no user with this name.

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    JotForm Support

    Answered by liyam on March 02, 2011 at 08:21 PM


    Sorry for this inconvenience.

    This may have been due to the database migration that is currently in process.  At the moment, it is slowly updating the information.

    You may try now logging back in again.