How can I access the name and address from Authorize.net to personalize my autoresponder email?

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    ParelliFoundation
    Asked on August 09, 2018 at 02:24 PM

    I am new to JotForm.  I am setting up a donation form using authorize.net integration.  I would like to know if there is a way to access the name and address of the credit card holder for use in autoresponder emails, or do I have to ask separately for that information?

    Thanks

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    John_Benson
    Answered on August 09, 2018 at 03:22 PM

    There's no need to create name and address separately if you're using Authorize.net payment integration. Here's the result of my test for autoresponder email:

    153384237454142azz5.png

    To create an Autoresponder email, please follow this guide: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email



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    ParelliFoundation
    Answered on August 09, 2018 at 04:43 PM
    Thanks for this reply.  When I access form fields while trying to build
    an auto responder, I am not presented with the fields from the
    authorize.net section of the form, only the other fields I have
    created.  See attached screen shot.
    What am I missing?
    Thanks,
    Seth
    ...
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    Welvin
    Answered on August 09, 2018 at 07:05 PM

    You need to strip the labels using a separate tag in the email template. Please follow the steps here: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts

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    ParelliFoundation
    Answered on August 10, 2018 at 01:43 PM
    Got it.  Thanks for the help.
    Seth
    ...