How can I access the name and address from Authorize.net to personalize my autoresponder email?

  • ParelliFoundation
    Asked on August 9, 2018 at 2:24 PM

    I am new to JotForm.  I am setting up a donation form using authorize.net integration.  I would like to know if there is a way to access the name and address of the credit card holder for use in autoresponder emails, or do I have to ask separately for that information?

    Thanks

  • John_Benson
    Replied on August 9, 2018 at 3:22 PM

    There's no need to create name and address separately if you're using Authorize.net payment integration. Here's the result of my test for autoresponder email:

    153384237454142azz5 Screenshot 10

    To create an Autoresponder email, please follow this guide: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email



  • ParelliFoundation
    Replied on August 9, 2018 at 4:43 PM
    Thanks for this reply.  When I access form fields while trying to build
    an auto responder, I am not presented with the fields from the
    authorize.net section of the form, only the other fields I have
    created.  See attached screen shot.
    What am I missing?
    Thanks,
    Seth
    ...
  • Welvin Support Team Lead
    Replied on August 9, 2018 at 7:05 PM

    You need to strip the labels using a separate tag in the email template. Please follow the steps here: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts

  • ParelliFoundation
    Replied on August 10, 2018 at 1:43 PM
    Got it.  Thanks for the help.
    Seth
    ...