Not receiving Jotform submissions, nor any emails from Jotform regarding password resets.

  • Profile Image
    guest_23410379469055
    Asked on December 07, 2012 at 12:55 AM

    Our submission forms from Jotform stopped 2 days ago, and we have not been receiving anything since. I have sent 3 testers through from 3 different people and we have not received any.

    I had forgotten my password, and had clicked the "reset password" option for. And am not receiving any emails from that either. I have tried twice.

    I am unsure of the issue, so can this please be checked on?

    Thank you,

    Treavor Hodgson
    Tasty Peach Studios 

  • Profile Image
    idarktech
    Answered on December 07, 2012 at 02:10 AM

    Hi Treavor,

    I have now removed your email from the bounce list so it should be working fine now.

    Your email ended up to the bounce list due the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    I'd suggest to add noreply@joform.com to your address book to avoid this from happening again. Thanks!