What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problèmes avec Jotform

    Asked by mabstef on March 01, 2011 at 06:00 PM



    J'ai un problème. Je viens de remarquer que votre système est retournée en arrière.

    J'ai perdu plusieurs données.

    Hier, j'étais à 988 soumissions sur 1 000.

    À minuit hier, il s'est reinitialisé à 0 sur 1 000.

    Et là, il vient juste de retourner à 931 soumissions sur 1 000 (en date du 27 février).

    J'ai invité le public à voter pour leur affiche préférée. Le vote se termine aujourd'hui mais là, j'ai perdu au moins

    100 votes. J'aimerais beaucoup récupérer ces votes.


    Merci beaucoup



    Page URL:

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    JotForm Support

    Answered by mliz on March 02, 2011 at 07:18 AM

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly.

    UPDATE:  All missing data should be restored now.

    We are still slower than usual since we have not completed the transition to the new database server. I'll post more updates when they are complete.

    .comment_username { background: none repeat scroll 0% 0% rgb(245, 245, 245); border-width: 1px 1px medium; border-style: solid solid none; border-color: rgb(204, 204, 204) rgb(204, 204, 204) -moz-use-text-color; padding: 4px; }.comment_subject { background: none repeat scroll 0% 0% rgb(245, 245, 245); border-right: 1px solid rgb(204, 204, 204); border-width: medium 1px 1px; border-style: none solid solid; border-color: -moz-use-text-color rgb(204, 204, 204) rgb(204, 204, 204); font-size: 11px; }.comment_body { }
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    Answered by jokovitche on October 15, 2011 at 08:13 PM

    mon compte marche pas ???

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    JotForm Support

    Answered by idarktech on October 15, 2011 at 08:35 PM

    Hi Jokovitche,

    This thread contains issue that has already been resolved. Would you mind opening a new thread? and add more details on your concern? Thank you.