I am trying to create a form and my account has been autosuspended for some reason.

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    Aaliyah Young 
    Asked on August 10, 2018 at 09:18 AM

    Hi,


    I am trying to create a form and my account has been autosuspended for some reason. Can you please assist?


    Thanks! 

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    Victoria_K
    Answered on August 10, 2018 at 10:19 AM

    Hello Aaliyah,

    Your account was autosuspended, because of your form "Agent Information", which is considered as phishing one as it collects usernames and passwords according to our Terms of Use:

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    Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have deleted offending fields and reactivated your account. You can continue developing the form.

    Thank you for contacting us.