Getting "Too Many Requests. Sorry! Rate limit exceeded" error message

We have a limit of 60 submissions per minute coming from the same IP address. 

May we know why do you need 60 submissions per minute from the same IP address? You can also provide the IP address so we can forward it to our developers and remove the limit rate.

We'll wait for your reply. Thank you.

The reason the signups are coming from the the same IP address is because we have a custom integration of the form where the form data is processed on our server, then sent to Jot.  We have a high traffic/volume website with submissions happening frequently. Sometimes, during high traffic times, we can get more that 60/min, but that is only during peak times, most other times we are below that rate limit.  We noticed that the jotform will stop working for long periods of time.  If you could help us stabilize the system that would be greatly appreciated. 

Hello Dave,

I will forward a request on your behalf to our developers to exclude your account from this limit.

We will notify you via this thread with any update.

Thank you.

thanks

Thank you for the added information.

I have updated the ticket and added your IP address.

We will let you know via this thread if updates are available.

Thank you.

Unfortunately, we still do not have any news on this issue. However, we will do our best to let you know on this thread once we have updates.

I will also leave a message and ask for any updates to our developers.

Thank you.

Hi,

We added your username to our whitelist. You can use JotForm without any rate limit. Sorry for the inconvenience.