What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Edits on forms are not being published

    Asked by fredvasse on December 07, 2012 at 05:27 AM

    Hi

    I am trying to edit a form, but changes are not being published. The preview button still shows the old fields...

    A quick test with a newly created form returns a 'form not found message'!

     

    Regards

    Fred

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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 05:31 AM

    We are currently experiencing a replication issue on our servers. The problem concerns our database server, so changes are temporarily not being saved. That includes newly-created and cloned forms.

    I have already notified our developers about it, and they are currently working on it. It will only be a matter of time before everything is restored back to normal.

    We are terribly sorry for the inconveniences caused by this problem. Thank you very much for your patience and understanding.

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    Answered by fredvasse on December 07, 2012 at 05:55 AM

    Ok, thx for the quick update

    Regards

    Fred

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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 07:53 AM

    The server problem has been completely resolved. Thank you very much for your patience.