-
igniteitlmAsked on August 10, 2018 at 7:55 PM
When I submit it never goes through.
-
Jed_CReplied on August 10, 2018 at 8:52 PM
We apologize for the inconvenience.
I was able to reproduce the issue. Please try replacing your embed code with iFrame code https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
Let me know how it goes.
-
Tiffani WhaleyReplied on August 10, 2018 at 9:03 PM
I’ve tried all forms of embedding. I’m even trying it without embedding and I’m still getting the same issue. There’s something going on with the form itself.
-
tiffwhalReplied on August 10, 2018 at 9:04 PM
I tried duplicating the form in a different format to see if there was an issue with the form itself. And I’m getting the same issue on a different form just by trying to submit the form via the link even without the embedding.
-
tiffwhalReplied on August 10, 2018 at 9:05 PM
-
Jed_CReplied on August 10, 2018 at 9:37 PM
I've tried cloning your site and form and embedded it on my site, it works with iFrame embed code. You can test my site here in this link.
May I know how you embedded your form into your wordpress site? Is it by a shortcode or did you paste the script tag directly into the page?
May I suggest that you try embedding it with an iFrame code and make sure to strip out the script tag?
Just embed the code below without script tag.
<iframe id="JotFormIFrame-82206364584156" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/82206364584156" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no" > </iframe>
Let us know how it goes.
-
tiffwhalReplied on August 11, 2018 at 2:43 AMI’ve directly inputted the JavaScript. I’ve tried iFrame. I tried the code you provided below and am still getting please wait. I’m using Wordpress.org so i tried that solutions as well.
Sent from my iPhone
... -
Victoria_KReplied on August 11, 2018 at 5:06 AM
Hello,
I've tested your form and it seems that the issue is caused by encryption key you've used. Please try to disable form encryption and to encrypt it again. I can suggest choosing the option to create a key:
Related guide: Encrypted-Forms-and-How-to-Use-Them
Please let us know if the issue persists.