Unable to sumbit and gets stuck on 'Please Wait'.

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    igniteitlm
    Asked on August 10, 2018 at 07:55 PM

    When I submit it never goes through. 

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    Jed_C
    Answered on August 10, 2018 at 08:52 PM

    We apologize for the inconvenience.

    I was able to reproduce the issue. Please try replacing your embed code with iFrame code https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Let me know how it goes.

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    Tiffani Whaley
    Answered on August 10, 2018 at 09:03 PM

    I’ve tried all forms of embedding. I’m even trying it without embedding and I’m still getting the same issue. There’s something going on with the form itself. 

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    tiffwhal
    Answered on August 10, 2018 at 09:04 PM

    I tried duplicating the form in a different format to see if there was an issue with the form itself. And I’m getting the same issue on a different form just by trying to submit the form via the link even without the embedding. 

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    tiffwhal
    Answered on August 10, 2018 at 09:05 PM

    1533949510image.jpg


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    Jed_C
    Answered on August 10, 2018 at 09:37 PM

    I've tried cloning your site and form and embedded it on my site, it works with iFrame embed code. You can test my site here in this link.

    May I know how you embedded your form into your wordpress site? Is it by a shortcode or did you paste the script tag directly into the page?

    May I suggest that you try embedding it with an iFrame code and make sure to strip out the script tag?

    Just embed the code below without script tag.

    <iframe id="JotFormIFrame-82206364584156" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/82206364584156" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no" > </iframe>

    Let us know how it goes.

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    tiffwhal
    Answered on August 11, 2018 at 02:43 AM
    I’ve directly inputted the JavaScript. I’ve tried iFrame. I tried the code you provided below and am still getting please wait. I’m using Wordpress.org so i tried that solutions as well.
    Sent from my iPhone
    ...
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    Victoria_K
    Answered on August 11, 2018 at 05:06 AM

    Hello,

    I've tested your form and it seems that the issue is caused by encryption key you've used. Please try to disable form encryption and to encrypt it again. I can suggest choosing the option to create a key:

    1533978334screenshotgqpkw.png

    Related guide: Encrypted-Forms-and-How-to-Use-Them

    Please let us know if the issue persists.