What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Transparency: Please post a blog at regular intervals re problem

    Asked by kirkus on March 01, 2011 at 06:58 PM

    Please post an update as to when you anticpate restoration of service.  If unknown, please post when you will post next update.  Responses to individual users get buried.  Maybe use your blog or shut down the forum and post a global message at the top of the forum.    The time it takes you to do that, while taking you away from fixing the problem, would calm a lot of people down.

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    JotForm Founder

    Answered by aytekin on March 01, 2011 at 07:18 PM