Transparency: Please post a blog at regular intervals re problem

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    Asked on March 01, 2011 at 06:58 PM

    Please post an update as to when you anticpate restoration of service.  If unknown, please post when you will post next update.  Responses to individual users get buried.  Maybe use your blog or shut down the forum and post a global message at the top of the forum.    The time it takes you to do that, while taking you away from fixing the problem, would calm a lot of people down.

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    Answered on March 01, 2011 at 07:18 PM