How can I create a Customer Survey form to help collect online reviews?

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    dentfreeimage
    Asked on August 12, 2018 at 11:46 PM

     Hello everyone, I am new to JotForm and I will like to create a simple customer satisfaction survey that allows prior customers to select between 1 and 5 stars.

    If they select 3 or less stars they will get a popup box for them to include a comment on how we can improve our services. Now, if they click on 4 or 5 stars they will get another popup including links to Google, Facebook and Yelp for them to leave a review on any platform they choose.

    I became familiar with the JotForm platform and already created a nice form, but this seems to be at a higher level of experience. I will greatly appreciate the help!

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    Welvin
    Answered on August 13, 2018 at 04:49 AM

    I would suggest creating the form with the appropriate fields. Add the comment area in the form as well as the links to the review sites. 

    Now, you will need to configure a condition in the form show the comment box when 3, 2 or 1 is selected in the star selection. Do the same to show the review sites when 4 or 5 stars are selected.

    You can find the steps here to configure the condition: https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    You may also consider checking our form template gallery here https://www.jotform.com/form-templates.