What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Did transactions disappear that were posted in the last 2 days?

    Asked by dmichaels on March 01, 2011 at 07:09 PM

    I made a payment early today for $1.00 using our Online Donations form. I don't see it in the transactions grid.

    Also, there was a payment made Monday 2/28 at 5:08PM using the Shabbat Across America form. It is no longer there.


    I just made a $1 donation 2 minutes ago and it IS visible.



  • Profile Image

    Answered by mliz on March 02, 2011 at 06:38 AM

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data. The best thing you can do right now would be to let us
    handle this and check your data tomorrow.

    Thank you for your patience.


    You can also find a post on the blog about this issue.