Did transactions disappear that were posted in the last 2 days?

  • Profile Image
    dmichaels
    Asked on March 01, 2011 at 07:09 PM

    I made a payment early today for $1.00 using our Online Donations form. I don't see it in the transactions grid.

    Also, there was a payment made Monday 2/28 at 5:08PM using the Shabbat Across America form. It is no longer there.

     

    I just made a $1 donation 2 minutes ago and it IS visible.

     

    Ideas?

  • Profile Image
    mliz
    Answered on March 02, 2011 at 06:38 AM

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data. The best thing you can do right now would be to let us
    handle this and check your data tomorrow.

    Thank you for your patience.

     

    You can also find a post on the blog about this issue.