Email verification link problem

  • Annika Pellegrini
    Asked on August 13, 2018 at 5:14 AM

    Hi 

    when I want to confirm my email adress it sais "not a valid link"

    Kind Regards

  • Randy
    Replied on August 13, 2018 at 9:02 AM

    For replicate the issue I opened a new account try to simulate the problem. As you can see verification link and process is working for me.

    1534165112Screen Shot 2018 08 13 at 15 Screenshot 10

    1534165144Screen Shot 2018 08 13 at 15 Screenshot 21

    I didn't replicate any issue during the verification process. Your issue may be a temporary issue. Can you check again later or can you give us some detailed information about your browser or mail client?

  • Annika Pellegrini
    Replied on August 15, 2018 at 2:43 AM
    What should I do????




    Annika Pellegrini

    Ecoclean GmbH
    Hertistrasse 8
    CH – 5704 Egliswil

    CHE-109.329.866

    Tel: +41 (0)62 775 38 80
    Mobil: +41 (0)76 570 33 39
    annika@ecocleanhomeline.ch| www.ecocleanhomeline.ch

    PS Join my Newsletter here!

    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Montag, 13. August 2018 15:02
    An: annika@ecocleanhomeline.ch
    Betreff: Re: Email verification link problem

    A new response has been received:

    Answered by Randy
    For replicate the issue I opened a new account try to simulate the problem. As you can see verification link and process is working for me.


    I didn't replicate any issue during the verification process. Your issue may be a temporary issue. Can you check again later or can you give us some detailed information about your browser or mail client?
    View this thread on browser » Unsubscribe Thread
    1534165320
    ...
  • Nik_C
    Replied on August 15, 2018 at 5:40 AM

    We're sorry for this inconvenience.

    What is the username/email of the account you're verifying?


  • Annika Pellegrini
    Replied on August 15, 2018 at 6:43 AM
    annika@ecocleanhomeline.ch

    Annika Pellegrini

    Ecoclean GmbH
    Hertistrasse 8
    CH – 5704 Egliswil

    CHE-109.329.866

    Tel: +41 (0)62 775 38 80
    Mobil: +41 (0)76 570 33 39
    annika@ecocleanhomeline.ch| www.ecocleanhomeline.ch

    PS Join my Newsletter here!

    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Mittwoch, 15. August 2018 11:40
    An: annika@ecocleanhomeline.ch
    Betreff: Re: Email verification link problem

    A new response has been received:
    Answered by Nik_C
    We're sorry for this inconvenience.
    What is the username/email of the account you're verifying?

    View this thread on browser » Unsubscribe Thread
    1534326019
    ...
  • Kiran Support Team Lead
    Replied on August 15, 2018 at 8:40 AM

    Unfortunately, we are not able to find any accounts registered using your email address. Could you try registering your JotForm account using the email address again using the link below?

    https://www.jotform.com/signup/

    Let us know if you need any further help. We will be happy to help.