How to view the encrypted submissions on my mobile device?

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    Greenspringsholdings
    Asked on August 13, 2018 at 07:04 AM

    Trying to access a newly submitted form on my smartphone but can't remember where or how to download the encryption key. Please assist.  Thank you. 

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    Kiran
    Answered on August 13, 2018 at 09:28 AM

    As already addressed by our colleague in your previous thread, the encryption key upload feature is only with iOS app. Please refer to the thread below:

    https://www.jotform.com/answers/1513162

    If you are using Android device, unfortunately it is not possible to view the encrypted submissions at the moment. 

    Please get back to us if you need any further assistance. We will be happy to help.