What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lost login!

    Asked by guest_23373683653056 on December 07, 2012 at 10:31 AM

    I cant remember the login (username or password) for my old account. I can't even remember which email address I used to create the account.

    This is the form I need to edit: http://jotform.com/13454537794/

    Could you please send a new password to whatever email address is linked to that account / form?

    Thanks 

    Page URL:
    http://jotform.com/13454537794/

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    Answered by guest_23373683653056 on December 07, 2012 at 10:32 AM

    also, once logged in, can I transfer this form to my pro account?

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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 10:50 AM

    The account under which this particular form was created is associated to the email webgroup@m******group.co.uk. I have initiated a password reset for the said account, so if you still have access to this email, kindly check the inbox for reset instructions.

    also, once logged in, can I transfer this form to my pro account?

    Yes, you can easily clone the form to your paid account by following the instructions here:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

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    Answered by guest_23373683653056 on December 07, 2012 at 11:03 AM

    ok, there are actually 3 forms in that account - all live and all could do with moving to my Pro account. If I follow the instructions on that link then the forms will be cloned and therefore get new form number (correct?) and that would mean editing those websites (which I don't have access to right now).

    Is there a way to move the forms to my Pro account without changing form number?

    Cheers (apprecaite the speedy reply!) 

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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 11:07 AM

    Sure, we I move the forms for you, but I will have to confirm account ownership first. Can you please send an email to support@jotform.com from webgroup@m******group.co.uk?

    Afterwards, let me know the account to which you want the forms to be transferred.

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    Answered by guest_23373683653056 on December 07, 2012 at 11:20 AM

    done!

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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 11:30 AM

    All forms have been transferred. Let me know if there's anything else you need help with.

    Regards

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    Answered by NTHS on December 07, 2012 at 11:34 AM

    cheers Neil, apprecaited! :)