Lost login!

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    guest_23373683653056
    Asked on December 07, 2012 at 10:31 AM

    I cant remember the login (username or password) for my old account. I can't even remember which email address I used to create the account.

    This is the form I need to edit: http://jotform.com/13454537794/

    Could you please send a new password to whatever email address is linked to that account / form?

    Thanks 

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    guest_23373683653056
    Answered on December 07, 2012 at 10:32 AM

    also, once logged in, can I transfer this form to my pro account?

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    NeilVicente
    Answered on December 07, 2012 at 10:50 AM

    The account under which this particular form was created is associated to the email webgroup@m******group.co.uk. I have initiated a password reset for the said account, so if you still have access to this email, kindly check the inbox for reset instructions.

    also, once logged in, can I transfer this form to my pro account?

    Yes, you can easily clone the form to your paid account by following the instructions here:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

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    guest_23373683653056
    Answered on December 07, 2012 at 11:03 AM

    ok, there are actually 3 forms in that account - all live and all could do with moving to my Pro account. If I follow the instructions on that link then the forms will be cloned and therefore get new form number (correct?) and that would mean editing those websites (which I don't have access to right now).

    Is there a way to move the forms to my Pro account without changing form number?

    Cheers (apprecaite the speedy reply!) 

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    NeilVicente
    Answered on December 07, 2012 at 11:07 AM

    Sure, we I move the forms for you, but I will have to confirm account ownership first. Can you please send an email to support@jotform.com from webgroup@m******group.co.uk?

    Afterwards, let me know the account to which you want the forms to be transferred.

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    guest_23373683653056
    Answered on December 07, 2012 at 11:20 AM

    done!

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    NeilVicente
    Answered on December 07, 2012 at 11:30 AM

    All forms have been transferred. Let me know if there's anything else you need help with.

    Regards

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    NTHS
    Answered on December 07, 2012 at 11:34 AM

    cheers Neil, apprecaited! :)