issue regarding auto pay- PayPal

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    booterski
    Asked on August 13, 2018 at 12:18 PM

    I am using PayPal (not pro) and have three payment options-1 for new membership-one time pay, 1 for membership renewal -one time pay, and one for auto annual. My question is do have to make the one time pays- subscriptions? If so do I have an option to make them one time payments? Or, can you set up each payment selection separately- i.e.: the two one time payments as "products" and the one auto renew as "subscription"?

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    DonaldHag
    Answered on August 13, 2018 at 01:23 PM

    My question is do have to make the one time pays- subscriptions? If so do I have an option to make them one time payments? 

    Yes, you can add all these payments as subscriptions. Here is a sample form I created: https://form.jotform.com/82116112872955

    You can do this by selecting the subscription period and Number of Payments. Setting the number of payments to 1 means a product will be billed for once.

    1534180948subscriptions.png

  • Profile Image
    booterski
    Answered on August 13, 2018 at 02:06 PM

     Thanks. I set it up as products- so I need to redo it. Is there anyway to move the people that signed up for auto renew (now I know it really wasn't- it was just the one time thing) -move them over to the auto renew?  That was a followup question...sorry!

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    Adrian
    Answered on August 13, 2018 at 03:13 PM

    It is not possible to subscribe the users if they have submitted the form by selecting a product.

    You can ask the users to sign up again next year or maybe you can refund the users that have purchased a product now and ask them to sign up again (now that you have subscriptions set up).