username not working

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    Asked on March 01, 2011 at 07:19 PM



    We used jotform to set up several key forms for our business today. now the forms are down and our login is not working.




    the userid was yepser

    some forms we created

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    Answered on March 02, 2011 at 07:30 AM

    Our database server started having problems today. So, we switched to the backup server. Unfortunately, the backup server is few hours behind. So, you might miss some data in your account. This is a temporary problem. Unless something else goes wrong, all of the data on your account will be restored by tomorrow.

    Thank you all for your patience.

    UPDATE:  All missing data should be restored now.

    We are still slower than usual since we have not completed the transition to the new database server. I'll post more updates when they are complete.

    You can also find the update on this issue posted in the blog at