Why is my excel attachment through email is encrypted?

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    JotFormjkb
    Asked on August 13, 2018 at 01:05 PM
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    Mike_G
    Answered on August 13, 2018 at 02:11 PM

    I would like to apologize. However, I'm not sure I'm completely understanding your concern.

    Can you give us more details, please? Do you still have the link to that form you are referring to?

    We will wait for your response.

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    JotFormjkb
    Answered on August 13, 2018 at 02:23 PM

    Hello!


    Thank you for your speedy reply. I stumbled across the original form but I now have another question.


    I designated an Excel Form to be generated for submissions to a particular form.  However, when I tried to access the Excel Form the data seems to be in code. My submissions are not supposed to be encrypted so I don't understand why the data isn't showing up as readable.


    Thank you

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    Jed_C
    Answered on August 13, 2018 at 03:32 PM

    Upon checking this form https://www.jotform.com/82044297233152, it's possible that you have enabled/disabled the encryption on that form. Data won't be encrypted in your submissions page unless you enable the encryption. I can see that the encryption is no longer enabled, please make a test submission to confirm that data won't be encrypted.

    Looking forward for your response.