Authorize.Net: Announcement of an upcoming changes to their IP address.

  • Profile Image
    georgias714
    Asked on August 13, 2018 at 03:00 PM

    I received an e-mail from Authorize.net today saying they are changing all their IP addresses. Will this affect our payment widget? Are there changes I will need to make on my end or will Jotform make all the back end changes on their end?

    Thank you,

    Georgia

  • Profile Image
    Richie_P
    Answered on August 13, 2018 at 03:53 PM

    I'm not aware of any updates from authorize.net. May we know if you have contacted Authorize.net support about this?

    May we know the content of the email ?

    Thank you.

  • Profile Image
    georgias714
    Answered on August 13, 2018 at 04:43 PM
    New response received
    Absolutely.
    Can I forward the e-mail to this e-mail address?
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd., Suite #212
    Tustin, CA 92780
    Direct: 714-975-9941
    Fax: 714-564-8335
    georgia@expanding-horizons.com
    [image: EH - Color - Signature]
    ...
  • Profile Image
    georgias714
    Answered on August 13, 2018 at 04:43 PM
    Please see below.
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd., Suite #212
    Tustin, CA 92780
    Direct: 714-975-9941
    Fax: 714-564-8335
    georgia@expanding-horizons.com
    [image: EH - Color - Signature]
    ...
  • Profile Image
    Richie_P
    Answered on August 13, 2018 at 04:48 PM

    You can send us a screenshot of the email content in the thread.

    Here is a guide:How-to-include-screenshot-image-in-the-support-forum


  • Profile Image
    georgias714
    Answered on August 13, 2018 at 05:43 PM
    New response received
    I forwarded the e-mail to the e-mail above – it was going to take more than
    a screenshot – it was 4 pages of info.
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd., Suite #212
    Tustin, CA 92780
    Direct: 714-975-9941
    Fax: 714-564-8335
    georgia@expanding-horizons.com
    [image: EH - Color - Signature]
    ...
  • Profile Image
    Jed_C
    Answered on August 13, 2018 at 06:41 PM

    I believe you are referring to this announcement? What I can do is forward this to our L2 team so they will be aware of this upcoming changes.

    Thanks for the report.

  • Profile Image
    georgias714
    Answered on August 13, 2018 at 07:43 PM
    New response received
    Yes, that is correct! Thank you!
    I was just not sure how you link to Authorize.net on the back end and
    wanted to make sure we didn’t have any interruptions when the change
    happens.
    As usual – thank you for your very quick reply and handling of this matter.
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd., Suite #212
    Tustin, CA 92780
    Direct: 714-975-9941
    Fax: 714-564-8335
    georgia@expanding-horizons.com
    [image: EH - Color - Signature]
    ...