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kalice50Asked on August 13, 2018 at 8:35 PM
It appears that 4 submissions have paid but I do not see their information: name etc...
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Kevin Support Team LeadReplied on August 13, 2018 at 9:44 PM
The submissions may have ended up under the incomplete payments section, you may find them following this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments
Since you're using PayPal on your form, I would recommend you to enable the IPN option, this way successful payments do not end up marked as incomplete, this guide will help you doing so: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account
I hope this helps.